Terms and Conditions
Terms and Conditions for Vets and Care
Effective Date: 5th Sept 2024
Welcome to Vets and Care, operated by ZLRA Services India Pvt Ltd. By accessing or using our platform, website, mobile application, or any other services provided by us, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read them carefully.
If you do not agree to these Terms, please do not use our services.
1. Introduction
These Terms govern the use of Vets and Care services, including but not limited to connecting pet owners with veterinary professionals, managing pet health records, scheduling appointments, and accessing other veterinary services provided through our platform.
By using Vets and Care, you represent that you are legally capable of entering into a binding agreement and agree to be bound by these Terms. These Terms apply to all users of our services, including pet owners, veterinary professionals, hospitals, and other related entities.
2. Definitions
- “Platform” refers to the Vets and Care website, mobile application, or any other online service provided by Vets and Care.
- “We,” “Us,” “Our” refer to Vets and Care, operated by ZLRA Services India Pvt Ltd.
- “You” refers to users of the platform, including pet owners, veterinary professionals, hospitals, and any other individuals or entities who access our services.
- “Content” refers to all information, data, text, software, photographs, graphics, video, messages, tags, and other materials made available through the platform.
3. Eligibility
You must be at least 18 years of age or the legal age of majority in your jurisdiction to use our services. If you are using the platform on behalf of a veterinary clinic, hospital, or other entity, you must have the authority to bind that entity to these Terms.
4. Account Registration
a. Account Creation
To access certain features of the platform, you may need to create an account by providing personal information such as your name, email address, phone number, and, if applicable, professional details. You are responsible for maintaining the confidentiality of your account credentials, and you agree to take full responsibility for any activities that occur under your account.
b. Account Information
You must provide accurate, complete, and up-to-date information when creating an account. If we believe that your information is inaccurate or incomplete, we reserve the right to suspend or terminate your account.
c. Account Security
You are responsible for safeguarding your account and ensuring that others do not gain unauthorized access. If you suspect any unauthorized use of your account, you must notify us immediately.
5. Use of Services
a. For Pet Owners
- Appointments: You can schedule, reschedule, and cancel veterinary appointments using our platform. You are responsible for ensuring that the appointment details are accurate and that you attend or cancel appointments in a timely manner.
- Medical Records: You have access to your pet’s medical history, including vaccination records and treatment history. You agree to keep your pet’s profile information up-to-date and accurate.
- Payments: If applicable, you are responsible for paying for any services (e.g., veterinary consultations, grooming, vaccinations) booked through the platform.
b. For Veterinary Professionals and Hospitals
- Appointment Management: You are responsible for managing your appointment schedules and ensuring that the details provided to pet owners are accurate.
- Medical Records: You are responsible for maintaining accurate and up-to-date medical records for pets under your care, in accordance with applicable laws and professional standards.
- Inventory and Staff Management: If you are using our platform for inventory or staff management, you are responsible for ensuring that the information entered is accurate and up-to-date.
c. Prohibited Uses
You agree not to use the platform for any unlawful or fraudulent purposes. Specifically, you agree not to:
- Use the platform to distribute illegal content or engage in illegal activities.
- Interfere with the security, functionality, or proper operation of the platform.
- Collect or store personal information of other users without their consent.
- Use the platform to impersonate another person or entity.
6. Content
a. User-Generated Content
You may be able to post or upload content (e.g., reviews, feedback, pet photos) to the platform. By submitting content, you grant Vets and Care a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such content in connection with our services. You represent and warrant that:
- You own or have the necessary licenses, rights, consents, and permissions to post content on the platform.
- Your content does not violate the intellectual property rights, privacy rights, or any other rights of third parties.
b. Platform Content
All content made available by Vets and Care, including but not limited to text, images, logos, and software, is the property of Vets and Care or its licensors. You are not permitted to copy, distribute, modify, or create derivative works from any platform content without our express written consent.
7. Payments and Fees
a. Payment for Services
Vets and Care may charge fees for certain services offered on the platform (e.g., veterinary appointments, grooming services). Payment can be made using a valid credit or debit card, UPI, or other approved methods. You agree to pay all fees and charges incurred in connection with your account.
b. Refund Policy
Refunds for canceled appointments, missed services, or other transactions will be governed by the applicable terms outlined at the time of booking. Any disputes related to payments should be addressed by contacting our support team.
8. Third-Party Services and Links
The platform may contain links to third-party websites, products, or services that are not owned or controlled by Vets and Care. We are not responsible for the content, terms, or privacy practices of any third-party websites or services.
Your interactions with third-party websites are governed by their own terms and conditions and privacy policies. We recommend that you review these before using any third-party service.
9. Data Protection and Privacy
Your privacy is important to us. Our collection and use of personal information are governed by our Privacy Policy, which you can review [here]. By using the platform, you agree that we can collect, use, and share your personal data in accordance with our Privacy Policy.
10. Intellectual Property
a. Ownership
Vets and Care owns all intellectual property rights to the platform, including but not limited to trademarks, logos, software, content, and user interfaces. You may not use any of these for commercial purposes without our written consent.
b. License to Use the Platform
Subject to your compliance with these Terms, Vets and Care grants you a limited, non-exclusive, non-transferable, and revocable license to use the platform for personal, non-commercial purposes.
11. Termination of Services
a. By You
You may terminate your account at any time by contacting us or using the account settings on the platform.
b. By Us
Vets and Care reserves the right to suspend or terminate your account at any time, for any reason, including but not limited to:
- Violation of these Terms or applicable laws.
- Fraudulent or harmful activity.
- Non-payment of fees.
Upon termination, your access to the platform will cease, and you will no longer have access to any of your data stored on the platform, unless required by law or contractual obligations.
12. Limitation of Liability
To the maximum extent permitted by law, Vets and Care will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
- Your use of the platform or inability to use it.
- The conduct of third-party users or third-party websites.
- Any loss of data, revenue, or profit, even if we have been advised of the possibility of such damages.
13. Disclaimer of Warranties
Vets and Care provides the platform on an “as-is” and “as-available” basis without warranties of any kind, either express or implied. We do not guarantee that the platform will be uninterrupted, secure, or error-free, nor do we make any warranties regarding the accuracy, completeness, or reliability of any content or service provided.
14. Indemnification
You agree to indemnify, defend, and hold harmless Vets and Care, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:
- Your use of the platform.
- Your violation of these Terms or any applicable law.
- Any content or information you submit to the platform.
15. Governing Law and Dispute Resolution
a. Governing Law
These Terms are governed by and construed in accordance with the laws of [Insert Country/State]. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in [Insert Location].
b. Dispute Resolution
In the event of any dispute or claim arising from these Terms or the use of the platform, the parties agree to first attempt to resolve the matter through good-faith negotiations. If the dispute cannot be resolved through negotiations, it will be submitted to binding arbitration in accordance with the rules of the [Insert Arbitration Organization].
16. Modifications to the Terms
Vets and Care reserves the right to modify or update these Terms at any time. We will notify you of any material changes by posting the revised Terms on the platform or sending you an email. Your continued use of the platform after the changes take effect signifies your acceptance of the updated Terms.
17. Contact Information
If you have any questions, concerns, or feedback regarding these Terms, please contact us at:
- Email: [email protected]
