Privacy Policy

“Vets and Care” is a brand operated by ATAGS Technologies Pvt Ltd, a company incorporated under the Companies Act, 2013, with its registered office in India (hereinafter referred to as “we,” “us,” or “the Company”). We are committed to respecting your privacy and ensuring that your personal data is handled responsibly and transparently.

This Privacy Policy (hereinafter referred to as “Policy”) outlines how we collect, use, store, and disclose your information when you use our mobile application and website. By accessing or using our website or application (collectively referred to as the “Platform”), you agree to the terms of this Policy and consent to our use of your personal information as described herein. This Policy is part of and subject to our Terms of Use.

We may update this Policy from time to time without prior notice. We encourage you to review it periodically. For any questions or concerns about this Policy, please contact us at [email protected].

We collect both personal information (that identifies you) and non-personal information (that does not identify you individually but relates to you) to improve our services and provide a customized user experience.

Types of Information We Collect:

• Location: We collect your device’s location data to connect you with nearby veterinary services, suggest appropriate clinics, and ensure service delivery in your area.
• Contacts: With your permission, we may access your contacts to simplify referral processes or autofill information during value-added services.
• Camera & Photos: Required to allow you to upload documents, pet images, prescriptions, or any media related to diagnostics and reporting.
• Storage: We request storage permission to allow uploads for medical records, vaccination certificates, or pet health reports.
• SMS (Transactional): We may access financial SMS (from 6-digit alphanumeric senders only) to assess payment history for specific services like insurance offers or wallet top-ups. We do not read or store any personal or promotional messages.
• Installed Apps Metadata: Information such as app name, package name, install/update time may be collected solely for device-level risk and fraud prevention in certain use cases.

You may choose not to provide certain information, but doing so may limit the availability of certain features or services on our Platform.

We use your data for purposes including, but not limited to:

• Connecting you with nearby veterinary professionals and service providers.
• Enabling appointment booking and reminders for diagnostics, vaccinations, and follow-ups.
• Delivering personalized recommendations for pet care, services, and wellness plans.
• Enhancing our platform’s security, UI/UX design, and performance.
• Processing transactions and offering support.
• Sending relevant offers, newsletters, and service updates.

We retain the right to aggregate anonymized data for analytical and operational improvements.

We may disclose your personal information:

• To affiliates, partners, or third-party service providers helping us in operations like diagnostics, pet insurance, transport, or payment processing.
• In case of any merger, acquisition, or restructuring.
• As required by law enforcement or government agencies for compliance, investigation, or legal processes.
• To credit bureaus or financial institutions in relation to financial services you may opt into (e.g., insurance).

We ensure all third parties handling your data comply with appropriate confidentiality and data protection standards.

We adopt industry-standard practices to safeguard your information:

• Use of secure servers and encrypted connections for data transmission.
• Compliance with the IT Act, 2000 and other relevant Indian privacy regulations.
• Regular audits and updates to prevent unauthorized access or data breaches.

However, while we take all reasonable precautions, internet-based data transmission has inherent risks. We encourage you to follow good security practices such as not sharing login credentials and reporting suspicious activity.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws. Once data is no longer needed, we securely delete or anonymize it.

You may:

• Access, modify, or delete your personal data by contacting our support team.
• Withdraw consent for data use where applicable, though this may affect your access to some services.
• Opt-out of promotional communications at any time by using the unsubscribe link or contacting us directly.

If you have any concerns regarding this Privacy Policy or your personal data, please reach out to:

Grievance Officer
ATAGS Technologies Pvt Ltd
Email: [email protected]
Website: www.vetsandcare.com