FAQs for Vets & Care
Find answers to common questions about our pet care services, vet consultations, bookings, and more.
Yes. After the session, your vet will provide digital prescriptions or advice, which are saved in your consultation history for easy access.
We support UPI, debit/credit cards, and net banking. All transactions are secured via trusted payment gateways.
Vets and Care is an easy-to-use mobile app built for modern pet parents. From booking certified online vet consultations to tracking your pet’s health and daily care routines, we help you care better—with less stress.
Yes! Pet parents across India can use the app. Our network of vets and service providers is expanding to more cities every month.
Yes! With intuitive features, helpful reminders, and simplified booking processes, the app is designed for both first-time and experienced pet parents.
Our Deworming Tracker helps you log deworming dates and receive timely alerts when the next dose is due—so you never miss a schedule.
You can download the app from the Google Play Store or Apple App Store. Sign up with your mobile number, create your pet’s profile, and you’re ready to go.
Just open the app, tap on “Vet Consultation,” choose a time slot, and join a secure video call with a certified vet. It’s that simple.
For minor issues or immediate advice, video consultations are available. For emergencies, we recommend rushing to your nearest emergency vet hospital.
Yes, the Weight Tracker allows you to log entries and view your pet’s progress over time. It’s helpful for identifying trends or sudden changes.
Absolutely. You can add multiple pets and manage each one’s health, routines, and appointments from a single dashboard.
Yes, all vets available on Vets and Care are licensed, certified professionals with verified credentials. Your pet is in safe hands.
No hidden charges. You’ll always see a clear price breakdown before confirming any booking.
You can access certified services including:
- Online Vet Consultations
- Grooming Appointments
- Pet Walkers
- Pet Trainers
- Boarding Services (in supported cities)
We combine expert-led online vet consultations, smart health trackers, and reliable care service bookings into one powerful app—making pet parenting simpler, smarter, and more supportive.
You can track your pet’s weight, vaccinations, deworming schedule, feeding, grooming, walking, and more—all with helpful reminders.
Yes, core features are completely free. Charges apply only for premium services like online vet consultations or paid bookings.
Yes. We use advanced encryption to securely store all health and activity records. Your privacy is a top priority.
Absolutely. All user data is safeguarded with strong security protocols to prevent unauthorized access or data misuse.
You can reach our support team via email. We’re here to assist with any questions or issues you face.
Definitely! We value your input. Use the feedback form in the app to suggest features or share your experience with us.
Yes. You can download health records like vaccination logs or weight history directly from the app for sharing or printing.
Yes, you have full control. You can request deletion of your account or pet profiles directly from the app settings.
Yes, all listed service providers are carefully vetted to ensure they meet our safety, quality, and care standards.
We offer smart, automatic reminders for meals, grooming, vet visits, vaccinations, deworming, and more—fully customizable to your pet’s routine.