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Privacy Policy

Privacy Policy for Vets and Care

Effective Date: 5th Sept 2024

At Vets and Care, your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal data we collect, how we use it, who we share it with, and your rights concerning your data. By using our platform, you consent to the practices described in this policy.

1. Scope of This Policy

This Privacy Policy applies to all users of Vets and Care, including pet owners, veterinary professionals, hospitals, and suppliers. It governs how we collect, process, and safeguard your personal information when you use our platform, website, mobile app, or other services.

2. Information We Collect

We collect several types of information to operate efficiently and provide you with the best experience.
a. Personal Data
  • Registration Data: When you sign up, we collect information such as your name, email address, phone number, and postal address. For veterinary professionals, we may also collect professional qualifications, licensing information, and clinic details.
  • Pet Data: We collect details about your pets, such as name, species, breed, medical history, vaccinations, and other health-related information.
  • Payment Information: For paid services (e.g., appointments, grooming), we may collect payment information such as credit/debit card details, billing addresses, and transaction records.
b. Automatically Collected Data
  • Usage Data: We collect data about your interaction with our platform, such as IP address, browser type, device type, operating system, and access times. This information helps us understand how you use our platform and aids in improving your experience.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities, such as pages viewed and links clicked. You can manage cookies through your browser settings.
c. Health-Related Data
Vets and Care collects and processes health data related to pets, such as medical records, treatment history, vaccinations, and medication. This data is collected with your consent and is necessary to provide veterinary services.

3. How We Use Your Information

We use your personal and pet-related data to deliver our services, improve your user experience, and ensure the smooth operation of our platform. Specific purposes include:
a. Service Delivery
  • Appointments: We use your data to schedule and manage veterinary appointments and ensure that your pet’s medical records are accessible to the relevant veterinary professionals.
  • Pet Health Records: We maintain a centralized system for storing and managing your pet’s health records, ensuring that you and your vet can access up-to-date medical information.
  • Notifications & Alerts: We send you timely reminders about upcoming appointments, medication schedules, vaccination dates, and any other service-related updates.
b. Service Improvement
  • Analytics: We analyze usage data to improve the performance, functionality, and user experience of Vets and Care. This includes understanding how users interact with the platform, identifying trends, and optimizing services.
  • Feedback & Surveys: We may contact you to gather feedback on your experience, conduct surveys, and seek input on future developments.
c. Marketing & Communications
  • Promotional Offers: With your consent, we may use your data to send promotional offers and newsletters related to Vets and Care’s services or those of our partners.
  • Targeted Advertising: We may use cookies and other tracking technologies to serve you relevant advertisements based on your browsing activity.
d. Legal and Regulatory Requirements
We may use your information to comply with legal obligations, enforce our terms of service, and protect our rights or the rights of others. This includes responding to legal requests or preventing fraud.

4. Data Sharing and Disclosure

At Vets and Care, we prioritize the confidentiality of your personal information. However, there are circumstances where we may share your data:
a. Veterinary Professionals and Hospitals
  • Your pet’s medical data, including health records and treatment history, may be shared with veterinary professionals and hospitals to provide necessary veterinary services.
b. Service Providers
  • We work with third-party service providers to assist in delivering our services. These providers include payment processors, cloud storage providers, customer support services, and email marketing platforms. They are contractually obligated to protect your information and use it only for the purposes of providing their services to Vets and Care.
c. Partners and Affiliates
  • We may share aggregated, non-personally identifiable information with our partners or affiliates to develop and enhance our services, marketing efforts, and customer experience.
d. Legal Obligations
  • Vets and Care may disclose personal information when required by law, court order, or other governmental authorities, or if we believe disclosure is necessary to protect the rights, property, or safety of our users or others.
e. Business Transfers
  • In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such changes and your rights regarding your data.

5. Data Security

We take data security seriously and have implemented a range of technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
a. Encryption
  • All sensitive data, including personal details and payment information, is encrypted in transit and at rest using industry-standard encryption protocols.
b. Access Controls
  • We restrict access to personal data to authorized employees, contractors, and service providers who need the information to operate, develop, or improve our services.
c. Monitoring
  • Vets and Care continuously monitors its systems for vulnerabilities, potential threats, and breaches to ensure the safety and confidentiality of your information.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Your Rights

You have several rights regarding your personal data:
a. Access & Correction
  • You can request access to the personal information we hold about you. If any of the information is inaccurate or incomplete, you can request corrections.
b. Data Portability
  • You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
c. Deletion
  • You can request that we delete your personal information, provided that we do not have a legal obligation to retain it for regulatory or contractual purposes.
d. Objection & Restriction
  • You can object to the processing of your personal data or request that we restrict how it is used in certain circumstances, such as for direct marketing purposes.
e. Withdrawal of Consent
  • If we rely on your consent to process your personal data, you can withdraw this consent at any time.
To exercise any of these rights, please contact us at [Insert Contact Information]. We may require additional information from you to verify your identity before processing your request.

7. Cookies and Tracking Technologies

a. What Are Cookies?
Cookies are small data files stored on your device when you visit our platform. We use cookies to enhance your user experience, remember your preferences, and analyze how our platform is used.
b. Types of Cookies We Use
  • Essential Cookies: Necessary for the platform to function correctly. These cannot be disabled.
  • Performance Cookies: Collect information about how you use the platform to help us improve functionality.
  • Advertising Cookies: Used to serve you relevant ads based on your browsing activity.
c. Managing Cookies
You can manage cookies through your browser settings, but disabling certain cookies may impact the functionality of the platform.

8. Third-Party Links and Services

Our platform may contain links to third-party websites or services, such as veterinary clinics or pet product suppliers. Vets and Care is not responsible for the privacy practices of these third-party sites, and we encourage you to read their privacy policies before sharing any personal data.

9. Data Retention

We retain your personal data for as long as necessary to provide you with our services and to fulfill the purposes outlined in this policy. We may retain some information after you close your account or stop using our services if it is required to meet legal obligations, resolve disputes, or enforce agreements.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, where data protection laws may differ from your own. In such cases, we take measures to ensure that your data is protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our platform, and the revised policy will indicate the date it was last updated. Your continued use of the platform after the changes will constitute your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or your data, please contact us at: