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Pricing Policy

Vets and Care Pricing Policy

At Vets and Care, a brand of ZLRA Services India Pvt Ltd, we aim to offer transparent, fair, and competitive pricing for all our services. This Pricing Policy outlines the framework for the pricing of veterinary services and subscriptions provided through our platform. It is important that pet owners, veterinary professionals, and hospitals understand how we determine our prices and the guidelines for payments, adjustments, and refunds.

1. Service Pricing for Pet Owners

We offer a variety of veterinary services, including consultations, grooming, vaccinations, dental care, and more. The pricing for these services may vary based on the provider, location, and type of service.

  • Veterinary Consultation Fees: Prices for consultations will be displayed clearly when booking an appointment with a veterinary professional. The fees may vary based on the experience of the vet, the type of consultation (in-person or online), and the clinic or hospital’s policies.
  • Service Pricing: Services such as grooming, vaccinations, and dental care will have standard prices displayed when scheduling. Any additional costs, such as for medications or special treatments, will be communicated upfront.
  • Discounts and Offers: From time to time, Vets and Care may offer promotional discounts or packages for certain services. These will be clearly mentioned on the platform and subject to availability.

2. Subscription Pricing

We offer various subscription plans for both pet owners and veterinary professionals to access premium features and services.

  • Subscription Types: Subscriptions may include access to premium health services for pets, specialized tools for veterinary professionals (e.g., appointment scheduling, record management), and more. The cost of these subscriptions will be displayed on the platform, including all applicable taxes and fees.
  • Subscription Renewal: Subscriptions are billed on a recurring basis (monthly, quarterly, or annually), depending on the selected plan. Users will be notified prior to the renewal date and can opt to cancel or upgrade their subscription at any time.
  • Pro-Rated Charges: If you upgrade your subscription mid-term, any remaining balance from your current subscription will be applied to your new plan, and the new subscription price will be prorated.

3. Payments and Taxes

Vets and Care, as operated by ZLRA Services India Pvt Ltd, ensures secure and seamless payment methods for all transactions.

  • Payment Methods: We accept multiple payment methods, including credit/debit cards, UPI, net banking, and digital wallets. Payments must be completed at the time of booking or service use unless otherwise specified.
  • Taxes and Charges: All prices listed on Vets and Care include applicable taxes, such as GST. Any additional charges, such as service fees, will be communicated upfront before the completion of your order or service booking.

4. Refunds and Adjustments

Refunds are processed as per the Cancellation and Refund Policy. The amount refunded will reflect the price paid for the service, minus any applicable cancellation or handling fees.

  • Refunds for Canceled Services: If a service is canceled in accordance with the Cancellation Policy, any pre-paid amounts will be refunded, with adjustments based on the cancellation time and associated fees.

5. Pricing for Veterinary Professionals and Hospitals

Vets and Care offers tools and services tailored to the needs of veterinary professionals and hospitals, including appointment management, staff scheduling, and inventory tracking.

  • Service Fees: Veterinary professionals and hospitals using Vets and Care to manage their operations will be charged a service fee based on their subscription plan. This may include access to appointment management, analytics, and other premium features.
  • Commission Structure: In some cases, Vets and Care may charge a commission on appointments or services booked through the platform. This commission structure will be clearly communicated in the professional’s or hospital’s subscription plan.

6. Promotions and Special Pricing

We may offer temporary promotions, special pricing, or discounts on services. Such offers are subject to the terms and conditions of the promotion and may be available for a limited period.

  • Seasonal Discounts: From time to time, we may offer discounts during special events or holidays. Users will be notified of such promotions through the platform.
  • Loyalty Rewards: Vets and Care may introduce a loyalty program where users can earn rewards or discounts on future purchases based on their previous transactions.

7. Changes to Pricing

Vets and Care reserves the right to adjust prices for services and subscriptions at any time. Any changes to pricing will be communicated to users in advance, and existing users with active subscriptions or orders will not be affected by price changes until their next renewal or order.

8. Price Transparency

We are committed to providing transparent pricing for all services on our platform. Any additional charges, including taxes, service fees, and cancellation fees, will be communicated upfront during the booking process.

10. Contact Us for Pricing Inquiries

If you have any questions or require clarification on any pricing-related matters, please contact us:

By using Vets and Care, you agree to the terms outlined in this Pricing Policy. This policy is subject to change, and any updates will be communicated through the platform.